This Privacy Policy describes how Elora Shops ("Elora", "we", "us") collects, uses, stores, and protects personal information when you visit elorashops.com, contact us, or interact with our pre-launch services.
1. Who we are
Elora is a paper and creativity studio offering custom photo albums, luxury stationery, digital books, and related paper goods. Our website is operated by Elora Shops.
Contact: support@elorashops.com · +91 7483352935
2. Information we collect
Information you provide
When you contact us, we may collect:
- Name (if you choose to share it)
- Email address
- Phone number
- Messages, enquiries, and any photos or files you send us
- Order-related details when services become available
Information collected automatically
When you visit our website, we or our hosting/analytics providers may collect:
- IP address (often truncated or anonymised)
- Browser type, device type, and operating system
- Pages viewed, referring URL, and approximate location (country/region)
- Date and time of access
We do not intentionally collect sensitive personal data through this website unless you voluntarily provide it (for example, in a message about a personal album project).
3. How we use your information
We use personal information to:
- Respond to enquiries and provide customer support
- Process orders and deliver products when services launch
- Send updates about Elora launches, WhatsApp ordering, or product availability
- Improve our website, services, and customer experience
- Maintain security and prevent fraud or misuse
- Comply with applicable laws and legal requests
4. Legal basis (where applicable)
Depending on your location, we process personal data based on: your consent (e.g. when you contact us), performance of a contract or steps prior to entering a contract (e.g. preparing an order), legitimate interests (e.g. improving our services and website security), and compliance with legal obligations.
5. How we share information
We do not sell your personal information. We may share data with:
- Service providers — hosting (e.g. Vercel), email, analytics, payment processors, and print/delivery partners when orders are fulfilled
- Communication platforms — such as WhatsApp Meta when you choose to message us there (subject to their own policies)
- Legal authorities — when required by law or to protect our rights
Service providers are permitted to use your data only to perform services for us and must protect it appropriately.
6. International transfers
We operate from India and may serve customers worldwide. Your information may be processed in India or in countries where our service providers operate. Where required, we take steps to ensure appropriate safeguards for cross-border transfers.
7. Data retention
We retain personal information only as long as necessary for the purposes described in this policy — typically for the duration of our relationship with you, plus a reasonable period for legal, accounting, or dispute-resolution purposes. Enquiry data is deleted or anonymised when no longer needed unless you request earlier deletion.
8. Your rights
Depending on applicable law (including India's Digital Personal Data Protection Act where relevant), you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent where processing is consent-based
- Object to or restrict certain processing
- Lodge a complaint with a supervisory authority
To exercise these rights, email support@elorashops.com. We may need to verify your identity before responding.
9. Cookies and similar technologies
Our website may use essential cookies required for basic operation and, if enabled, analytics cookies to understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.
10. Children
Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.
11. Security
We use reasonable technical and organisational measures to protect personal information. However, no method of transmission over the internet is completely secure. Please do not send highly sensitive information unless necessary.
12. Third-party links
Our site may link to third-party platforms (e.g. Instagram, WhatsApp, Amazon). Their privacy practices are governed by their own policies, not this one.
13. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect changes. Material updates may be communicated via our website or direct contact where appropriate.
14. Contact us
For privacy questions or requests: support@elorashops.com
Elora Shops
+91 7483352935